COVID-19 : Message important

En raison de la pandémie de COVID-19, plusieurs OCF du Québec sont actuellement fermés au public, mais maintiennent pour la plupart des services jugés prioritaires par le gouvernement du Québec, dont un soutien téléphonique aux parents, des banques et du soutien alimentaires, ainsi que des activités d’échange virtuelles pour les parents et les familles et une programmation en ligne.

Priorité Parents

Priorité Parents

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You are a parent and you need help; you need to vent or be guided in your search for a concrete solution? Priorité Parents is your solution!

Priorité Parents is a virtual service dedicated to support Quebec’s parents that wish to get a sustained short-term or medium-term personalised support. The Priorité Parents staff define with the parent, their needs and connects other partner organisations according to the services required. As well, depending on the parent’s situation, our employees will accompany the parent to the local family community organisation to ensure a continuum of services on the long-term.

For situations NOT requiring an urgent follow-up, but rather a regular follow-up, fill in the on-line form below and a Priorité Parents team-member will contact you as soon as possible:

Frequently asked questions:

You can obtain services from Priorité Parents by filling in the request for help on-line form. A delay varying between 24 to 72 hours is expected. If this is an emergency, you can reach  LigneParents at 1 800 361-5085 or by chatting at to obtain rapid access to our services.

Yes! All calls to the Priorité Parents line are 100% confidential. The Priorité Parents employees cannot divulge information about your situation without your approval except if this information represents a grave danger to yourself or someone else.

Once your request is sent in, a Priorité Parents staff will contact you within 24 to 72 hours.

Yes, all services provided by Priorité Parents are free.

Priorité Parents offers a personalised support by phone for short and medium-term help. We respect your pace and situation. Priorité Parents works with qualified staff, they will be able to define, with your help, your needs, and goals to ensure you feel better in your role as a parent.

Yes, Priorité Parents is here for all Quebec parents that are looking for solutions. At a moment or another, parents can live periods of unbalance and might need someone to listen to them and might need external support. Whether you are a biological or adoptive parent, a guardian, or a significative person in the child’s life, Priorité Parents can accompany you.

Merci aux partenaires du projet Priorité Parents :

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Vous aimeriez devenir partenaire du projet? Communiquez avec Maude Bibeau au [email protected].